Support
Buying
Chrome Sphynx Audio is still in development. Purchasing is not open yet, so nothing here can be ordered and no payment will be taken. Follow along and check back soon.
Block Rotator and Poltergeist are sold individually. Checkout is handled by our merchant of record, who will appear as the seller on your statement and issues your invoice. Your licence arrives by email immediately after payment.
Not ready to buy? Try the free demo first — it's the full plugin, not a reduced version.
Installing
Download the installer for your platform and run it. On macOS this is a signed and notarised .pkg; on Linux you get a .deb, .rpm, or AppImage. The installer places the VST3 (and the Audio Unit on macOS) where your DAW expects it, then you rescan plugins in your DAW.
Your presets and licence are created by the plugin itself the first time you use it — the installer does not ask for a serial number.
Entering your licence
Open the plugin and click the key icon. Paste the licence block from your email — the whole thing, including the BEGIN and END lines — and it unlocks immediately. If you saved the .cslic file instead, use "Load licence file" or drag the file onto the plugin window.
There is no online activation, no dongle, and no account to log into. The plugin verifies the licence on your own machine, which means it keeps working whether or not we are around.
Lost your licence?
Get it re-sent from My Licenses using the email address you bought with.
Frequently asked
How many computers can I install on?
All of the ones you own. We don't count machines or bind licences to hardware.
What happens when a demo session ends?
The plugin fades out smoothly and passes audio through unchanged, and the licence panel appears. Your projects still open and still play — you just lose the effect. Reload the plugin and you get another 20 minutes.
What is limited in the demo?
Only two things: sessions run for 20 minutes of processing, and saving presets is disabled. Every algorithm and parameter works at full quality, and nothing is watermarked or noised.
Do I need an internet connection?
Only to download the installer and receive your licence email. The plugin itself never connects to the internet.
Which formats do you support?
VST3 on macOS, Windows, and Linux, plus Audio Unit on macOS. There is no AAX build at present.
Can I transfer or resell a licence?
Licences are personal and cannot be transferred or resold.
Contact
support@chromesphynx.com. Please include your operating system, DAW, and plugin version — it saves a round trip.